MCW Cricket Privacy Policy

01 Who We Are

MCW Cricket is an online sports betting and live casino platform serving players in Bangladesh. The platform is accessible via the website at mcw-cricket.vip and through the MCW Cricket Android application. MCW Cricket operates as the data controller for all personal information collected through the platform.

When this policy refers to "MCW Cricket", "we", "us", or "our", it means the MCW Cricket platform and the team responsible for operating it. When it refers to "you" or "your", it means any registered player or visitor to the platform.

If you have any questions about how MCW Cricket handles your personal data, you can contact the support team at any time via live chat or by emailing [email protected].

02 Data We Collect

MCW Cricket collects only the personal data that is necessary to operate the platform, process transactions, verify identities, and comply with legal obligations. The categories of data we collect are set out below.

MCW Cricket does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

03 How We Collect Your Data

MCW Cricket collects personal data through the following channels:

• Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, or contact support.
• Automatically when you use the platform — technical and usage data is collected via server logs and cookies.
• From payment providers such as bKash, Nagad, and Rocket when you initiate a transaction.
• From identity verification services when you submit documents for KYC purposes.
• From fraud prevention and anti-money laundering screening services where required by our compliance obligations.

MCW Cricket does not purchase data from data brokers or obtain personal data from social media platforms without your explicit consent.

04 Why We Use Your Data

MCW Cricket uses your personal data for the following purposes. We only use data for purposes that are consistent with why it was collected.

• To create and manage your MCW Cricket account and verify your identity.
• To process deposits, withdrawals, and betting transactions accurately and securely.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To comply with legal and regulatory obligations, including age verification and anti-money laundering requirements.
• To provide customer support and respond to your queries.
• To send you important account notifications, such as deposit confirmations and withdrawal updates.
• To improve the platform based on how players use it — using aggregated, anonymised usage data.
• To apply responsible gaming tools and identify players who may need support.
• To send promotional communications, but only where you have opted in to receive them.

05 Legal Basis for Processing

MCW Cricket processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the services you have signed up for, including account management and transaction processing.
• Legal obligation — we are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests — we process some data to protect the platform from fraud, improve our services, and ensure the security of all players.
• Consent — where we rely on your consent, such as for marketing communications, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Data

MCW Cricket does not sell your personal data. We share data only in the following limited circumstances:

• Payment providers — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
• Identity verification services — when you submit KYC documents, they are processed by a verified identity verification partner.
• Fraud and AML screening — transaction data may be shared with compliance screening services to meet our anti-money laundering obligations.
• Regulatory and law enforcement bodies — we will share data when legally required to do so by a court order, regulatory authority, or law enforcement agency.
• Technology service providers — hosting, security, and analytics providers who process data on our behalf under strict data processing agreements.

All third parties who receive data from MCW Cricket are required to handle it securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own purposes.

07 Cookies & Tracking

MCW Cricket uses cookies and similar technologies to keep the platform running smoothly and to understand how players use it. We do not use advertising cookies or cross-site tracking technologies.

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery.
• Analytics cookies — used to collect anonymised data about how players navigate the platform, which pages are most visited, and where errors occur. This data helps us improve the experience.
• Preference cookies — used to remember your settings, such as language preferences and display options.

You can control cookie settings through your browser. Disabling essential cookies may affect the functionality of the platform. Disabling analytics cookies will not affect your ability to use MCW Cricket.

08 Data Security

MCW Cricket takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and MCW Cricket is encrypted using TLS (Transport Layer Security).
• Personal data stored on our servers is encrypted at rest.
• Access to personal data is restricted to authorised staff who need it to perform their job functions.
• Payment details are handled by PCI-compliant payment processors and are not stored in full on MCW Cricket servers.
• Our systems are monitored continuously for suspicious activity and potential security incidents.
• Staff with access to personal data receive regular training on data protection and security practices.

While MCW Cricket takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact support immediately and change your password.

09 Data Retention

MCW Cricket retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Account data is retained for the duration of your account and for a period of five years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents are retained for five years after account closure.
• Support communications are retained for two years from the date of the interaction.
• Technical and usage data collected via cookies is retained for a maximum of 13 months.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you.

10 Your Rights

As a player on MCW Cricket, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team via live chat or email.

MCW Cricket will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request. We will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

11 Children's Privacy

MCW Cricket is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the MCW Cricket platform.

If MCW Cricket becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately and all associated data will be deleted. If you believe a minor has registered on MCW Cricket, please contact support immediately.

12 Changes to This Policy

MCW Cricket may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your data, MCW Cricket will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the platform after any update constitutes acceptance of the revised policy.

We recommend reviewing this page periodically. If you have any concerns about changes to this policy, please contact the support team before continuing to use the platform.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how MCW Cricket handles your personal data, please get in touch. Our support team is available 24 hours a day, 7 days a week.

• Live chat: available directly on the MCW Cricket website and app.
• Email: [email protected]
• Support page: visit the Support section for all available contact options.